Terms of Use
GENERAL OVERVIEW
Welcome to Mila Soho. The terms “we”, “us”, and “our” refer to Mila Soho. Mila Soho operates this store and website, including all information, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the “Services”). Mila Soho is powered by Shopify, which enables us to provide the Services.
The following Terms of Service and all policies referenced herein (the “Terms of Service” or “Terms”) describe your rights and responsibilities when using the Services.
Please read these Terms of Service carefully, as they include important legal information regarding your rights, including disclaimers and limitations of liability.
By accessing, interacting with, or using our Services, you agree to comply with these Terms of Service and our Privacy Policy. If you do not agree with these Terms or the Privacy Policy, you must not use our Services.
SECTION 1: ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you confirm that you are at least the legal age of majority in your country or region of residence and that you have given consent for any minors under your care to use the Services on devices owned, purchased, or managed by you.
To use the Services, including accessing our online store, browsing, or purchasing any products or services we offer, you may be required to provide certain information such as your email address, billing address, payment method, and shipping address. You confirm and guarantee that all information provided is accurate, current, and complete, and that you have all necessary rights to provide it.
You are solely responsible for maintaining the security of your account credentials and for all activity under your account. You may not transfer, sell, or assign your account to another person, nor grant any licenses associated with it.
SECTION 2: OUR PRODUCTS
We have made every effort to accurately display our products and services in our online store. However, please note that colours or product appearance may vary depending on your device and screen settings.
We do not guarantee that the appearance or quality of any product or service purchased will meet your expectations or match exactly what is shown in our online store.
All product descriptions are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit quantities available per person, geographic region, or jurisdiction.
SECTION 3: ORDERS
When you place an order, you are making an offer to purchase. Mila Soho reserves the right to accept or reject any order for any reason at its sole discretion. Your order is not confirmed until accepted by Mila Soho.
We must receive and process your payment before accepting your order. Please carefully review your order before submission, as cancellation requests may not always be possible once an order has been accepted.
If we do not accept, modify, or cancel your order, we will attempt to notify you via email, billing address, or phone number provided at checkout.
Your purchases are subject to returns or exchanges only in accordance with our Refund Policy [LINK].
You confirm that all purchases are for personal or household use only and not for resale or commercial purposes.
SECTION 4: PRICING AND BILLING
Prices, discounts, and promotions are subject to change without notice. The price charged will be the price in effect at the time the order is placed and will be confirmed in your order confirmation email.
Unless otherwise stated, prices do not include taxes, shipping fees, handling fees, customs duties, or import charges.
Prices in our online store may differ from those in physical stores or third-party websites. From time to time, we may offer promotions governed by separate terms. In case of conflict, promotional terms will prevail.
For all purchases made in our store, you agree to provide accurate, complete, and up-to-date billing and account information. You agree to promptly update your account details so that we can complete transactions and contact you when necessary.
You confirm that:
(i) the payment information provided is true and accurate.
(ii) you are authorised to use the payment method.
(iii) your payment provider will honour the charges.
(iv) you will pay all charges including product price, shipping fees, and applicable taxes.
SECTION 5: SHIPPING AND DELIVERY
We are not responsible for any delays in shipping or delivery. All delivery times are estimates only and are not guaranteed.
We are not responsible for delays caused by carriers, customs processing, or any events outside our control.
Once the products are handed over to the shipping carrier, ownership and risk transfer to the customer.
SECTION 6: INTELLECTUAL PROPERTY
Our Services, including but not limited to trademarks, branding, text, samples, images, graphics, product reviews, videos, audio, design, selection, and arrangement, are owned by Mila Soho, its affiliates, or licensors, and are protected by applicable copyright and intellectual property laws.
These Terms allow you to use the Services for personal and non-commercial use only.
You may not reproduce, distribute, modify, copy, create derivative works, publicly display, republish, download, store, or transmit any material from the Services without prior written consent from us.
Nothing in these Terms grants you any licence or rights to any intellectual property of Mila Soho, Shopify, or third parties.
Unauthorised use of the Services may violate intellectual property laws.
Mila Soho reserves all rights not expressly granted in these Terms.
All names, logos, product names, service names, designs, and slogans of Mila Soho are trademarks of Mila Soho or its licensors and may not be used without written permission.
Shopify trademarks remain the property of Shopify. All other trademarks belong to their respective owners.
SECTION 7: OPTIONAL TOOLS
As part of our Services, you may be provided with access to third-party tools that we neither monitor nor control.
You acknowledge and agree that such tools are provided “as is” and “as available” without warranties or endorsements of any kind.
We assume no responsibility for your use of optional third-party tools.
Any use of optional tools is entirely at your own risk, and you should ensure you understand the terms provided by the third-party provider.
We may also introduce new features or tools in the future, which will also be subject to these Terms of Service.
SECTION 8: THIRD-PARTY LINKS
Our Services may include materials and links to third-party websites, including embedded third-party features.
We are not responsible for examining or evaluating the content, accuracy, or reliability of third-party websites.
If you choose to leave our Services to access third-party sites, you do so at your own risk.
We are not responsible for any damage or loss related to the use of third-party websites, products, or services.
Please review third-party policies carefully before engaging in any transaction. Any complaints or issues regarding third-party products must be directed to them directly.
SECTION 9: RELATIONSHIP WITH SHOPIFY
Mila Soho is powered by Shopify, which enables us to provide the Services.
However, all sales and purchases made in our store are directly between you and Mila Soho.
By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of transactions between you and Mila Soho, including any loss, damage, or injury resulting from purchased products or services.
You hereby release Shopify and its affiliates from any claims, damages, or liabilities arising from your transactions with Mila Soho.
SECTION 10: PRIVACY POLICY
All personal information collected through the Services is subject to our Privacy Policy, which can be accessed here [LINK], and certain personal information may also be subject to Shopify’s Privacy Policy, which can be accessed here.
By using the Services, you acknowledge that you have read and understood these privacy policies.
As the Services are hosted on Shopify, Shopify collects and processes personal data related to your access and use of the Services in order to provide and improve the Services.
For the purpose of providing services, any information you submit through the Services may be transferred to Shopify and third parties located in countries outside your own.
For more information on how we, Shopify, and our partners use your personal data, please review our Privacy Policy [LINK].
SECTION 11: FEEDBACK
If you submit, upload, publish, email, or otherwise transmit any ideas, suggestions, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant Mila Soho a perpetual, worldwide, royalty-free, sublicensable license to use, reproduce, modify, publish, distribute, and display such Feedback in any form and for any purpose, including commercial use.
For example, we may use this Feedback to operate, improve, promote, and develop our Services.
You confirm and warrant that:
(i) you own or control all rights to the Feedback.
(ii) you have disclosed any compensation or incentives received in relation to it.
(iii) your Feedback complies with these Terms.
We are not obligated to:
(1) keep Feedback confidential.
(2) provide compensation.
(3) respond to Feedback.
We may, but are not required to, monitor, edit, or remove Feedback that we determine to be unlawful, offensive, threatening, defamatory, obscene, or otherwise objectionable.
You agree that your Feedback will not violate any third-party rights, including copyright, trademark, privacy, or personal rights, and will not contain malware, spam, or misleading information.
You are solely responsible for any Feedback you provide.
SECTION 12: ERRORS, INACCURACIES AND OMISSIONS
From time to time, there may be information on or within the Services that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability.
We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate, at any time without prior notice (including after you have placed an order).
SECTION 13: PROHIBITED USES
You may access and use the Services only for lawful purposes.
You must not use the Services, directly or indirectly:
(a) for any unlawful or malicious purpose
(b) to violate any local, national, or international laws or regulations
(c) to infringe upon our intellectual property rights or those of others
(d) to harass, abuse, insult, defame, or discriminate against others
(e) to provide false or misleading information
(f) to upload or distribute content that does not comply with these Terms
(g) to send spam, chain letters, or unsolicited communications
(h) to impersonate any person or entity
(i) to interfere with or disrupt the Services or harm other users, Mila Soho, or Shopify
You also agree not to:
(a) upload viruses or malicious code
(b) copy, resell, or exploit any part of the Services
(c) collect or track personal data of others
(d) engage in phishing, scraping, spam, or fraudulent activities
(e) bypass or interfere with security features
We reserve the right to suspend or terminate your access to the Services at any time without notice if you violate these Terms.
SECTION 14: TERMINATION
We may terminate this agreement or suspend your access to the Services (or any part of them) at our sole discretion, at any time and without prior notice.
You remain responsible for any amounts owed up to the termination date.
The following sections will survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive termination.
SECTION 15: DISCLAIMER OF WARRANTIES
The information provided through the Services is for general informational purposes only.
We do not guarantee the accuracy, completeness, or usefulness of this information. Any reliance you place on such information is strictly at your own risk.
All Services and products are provided “as is” and “as available”, without warranties of any kind, including implied warranties of merchantability, fitness for a particular purpose, durability, title, or non-infringement.
We do not guarantee that the Services will be uninterrupted, timely, secure, or error-free.
Some jurisdictions may not allow certain warranty disclaimers, so parts of this section may not apply to you.
SECTION 16: LIMITATION OF LIABILITY
To the maximum extent permitted by law, Mila Soho, its directors, employees, affiliates, agents, contractors, service providers, licensors, and Shopify and its affiliates shall not be liable for any injury, loss, claim, or damages of any kind.
This includes, without limitation:
loss of profits, revenue, savings, data, replacement costs, or any indirect, incidental, punitive, or consequential damages, whether based in contract, tort (including negligence), strict liability, or otherwise.
This applies to any use of the Services or any products purchased through Mila Soho, including any errors, omissions, or damages resulting from such use, even if we have been advised of the possibility of such damages.
SECTION 17: INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Mila Soho, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from and against any loss, damage, liability, or claim, including reasonable legal fees, arising from:
(1) your breach of these Terms of Service or any referenced documents
(2) your violation of any law or third-party rights
(3) your access to or use of the Services
We will notify you of any claim subject to indemnification. Failure to notify promptly will not release you from your obligations unless significant prejudice has occurred.
We may control the defence and settlement of any such claim at your expense, including selecting legal counsel. However, we will not settle any claim imposing non-monetary obligations on you without your consent, unless unreasonably withheld.
You agree to cooperate fully in the defence of any such claim.
SECTION 18: SEVERABILITY
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforced to the maximum extent permitted by law.
The invalid portion shall be deemed removed from the Terms, and this shall not affect the validity or enforceability of the remaining provisions.
SECTION 19: WAIVER; ENTIRE AGREEMENT
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
These Terms of Service, along with any policies or operating rules posted on this site, constitute the entire agreement between you and Mila Soho regarding the Services.
They supersede any prior or contemporaneous agreements, communications, or proposals, whether oral or written.
Any ambiguity in interpretation shall not be construed against the drafting party.
SECTION 20: ASSIGNMENT
You may not assign, transfer, or delegate these Terms or any rights or obligations under them without our prior written consent.
Any attempted assignment without permission shall be void.
We may freely assign or transfer these Terms without notice or consent.
SECTION 21: GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide Services shall be governed by and interpreted in accordance with the laws and courts applicable to the jurisdiction in which Mila Soho operates.
You and Mila Soho agree to submit to the jurisdiction of such courts.
SECTION 22: HEADINGS
Headings used in this agreement are included for convenience only and do not affect or limit the interpretation of these Terms.
SECTION 23: CHANGES TO TERMS OF SERVICE
You may review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms by posting updates on our website.
It is your responsibility to check our website periodically for changes.
We will notify you of any material changes as required by applicable law, and such changes will take effect on the date specified in the notice.
Continued use of the Services after changes are posted constitutes acceptance of those changes.
SECTION 24: CONTACT INFORMATION
Any questions regarding these Terms of Service should be sent to: